March 22, 2018

Who does not know this? There is a question about an individual issue. In the classic case, research is first conducted on the Internet to possibly find an answer in the predefined questions and answers or possibly obtain a mail address or telephone number of a contact person. After picking up the phone, the marathon of dialing numbers for forwarding begins.

In the best case, you end up with the responsible employee - but sometimes not. This scenario does not exist at Consulting Härtelt GmbH.

For us, individual support means above all proximity to the customer as well as exactly one telephone number with the personal forwarding to the correct contact person. This person then handles the task individually - without assigning ticket numbers. Even if not every issue can be solved immediately, the response and reaction times are clearly defined by us so that every customer can get on with their day-to-day business.

For many years, our goal has been to enable each customer to concentrate on the essential work. External ticket systems are not the appropriate means for us there. Therefore, we will continue to look after each individual customer personally and call them back.